Executive Summary: Why Modern Contact Centers Win
Amazon Connect is no longer just a cloud phone system. With integrated AI, real-time transcription, automated summaries, and intelligent agent assist, it becomes a measurable performance engine.
Organizations that modernize with AI typically see:
- Reduced Average Handle Time (AHT)
- Improved agent consistency
- Faster onboarding of new staff
- Higher-quality operational data
- Reduced QA review time
DrVoIP helps small and mid-sized teams deploy or modernize Amazon Connect quickly — with fixed-fee clarity and no enterprise consulting overhead.
Amazon Connect + AI — Built Right
Amazon Connect is AWS’s cloud-native contact center platform. It scales instantly, requires no hardware, and integrates deeply with AWS AI services.
DrVoIP has been building on Amazon Connect since 2017 — including creating Dextr (later acquired by AWS). Today we focus on AI modernization and rapid deployment for practical business outcomes.
What Does Amazon Connect Cost?
Amazon Connect is consumption-based. There are no per-seat licenses. You pay only for usage — voice minutes, messaging, AI features, and optional services.
View Current Amazon Connect Pricing →
We provide usage modeling before deployment so there are no billing surprises.
DrVoIP Fixed-Fee Packages
- Core Voice Quickstart — Rapid deployment for essential routing environments
- AI-Enhanced Deployment — Includes transcription, automation, and agent assist
- 2-Week AI Upgrade Sprint — Improve performance inside an existing Connect instance
Scope, timeline, and deliverables are defined before work begins.
Optional AI Capabilities
- Real-time transcription & sentiment analysis
- Generative AI agent assist (Amazon Q in Connect)
- Knowledge base retrieval with Amazon Bedrock
- Lex conversational self-service bots
- Automated call summarization
- QA acceleration & insight reporting
Schedule a 30-Minute AI Fit Check
We will review your current Amazon Connect setup and identify fast, measurable improvements.
Security & Compliance
Amazon Connect runs entirely on AWS infrastructure and meets major compliance frameworks including PCI DSS and HIPAA eligibility. All data is encrypted in transit and at rest. We implement role-based access controls in every deployment.