ShoreTel Enterprise Contact Center "Change Call Profile" icon
Legacy Services, ShoreTel & Mitel, Technical ManagersHow many people hit the Auto Attendant and then dialed one for Sales? One of the most requested reports from ShoreTel clients is the analysis of Automated Attendant key strokes. With in the ShoreTel iPBX there are probably several ways to implement…
SIP firmware for ShoreTel handsets?
Business Managers, Legacy Services, ShoreTel & Mitel, Technical ManagersTo the sales team, I sound like a broken record as I repeated the engineering driven mantra: “A VoIP solution is only as good as the network it is build on”. No matter how many times we tell clients that you can not obtain reliable,…
Fun with ShoreTel Voice Mail
Legacy Services, ShoreTel & Mitel, Technical ManagersStuck on how to get a WAV file of a professionally recorded voice mail greeting into the right ShoreTel Voice Mail box? After all there is no import utility as there is during the creation of an Automated Attendant. I can’t speak for you,…
Trouble Shooting ShoreTel SGT1 Caller ID
Legacy Services, ShoreTel & Mitel, Technical ManagersCaller ID is an interesting area and we see a variety of client request regarding this functionality. On analog lines, there is not much room for configuration. Generally this information is transmitted as FSK (i.e. modem tones) in either the…
Trouble shoot "one way media" with the ShoreTel "phonectl" command!
Legacy Services, ShoreTel & Mitel, Technical ManagersOne of the most common make/break/fix support tickets that come into the TAC center, have to do with “one way media”. In this scenario, a ShoreTel VoIP phone user calls another phone user, or places an outside phone call and the called party…