Amazon Connect

Your Whole Amazon Connect Journey, Mapped Out.

From your first call to your hundredth integration.

DrVoIP has designed, deployed, and supported Amazon Connect contact centers since 2017, when we moved our practice exclusively onto AWS after a decade running Cisco, Avaya, and ShoreTel systems. Whatever stage you're at, standing up your first queue, migrating off legacy hardware, or wiring AI into a contact center that already works, here is everything we do around Amazon Connect, and exactly where to go next.

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100+: Amazon Connect deployments
2017: AWS Consulting Partner since
10: Ways to work with us, mapped below

Team planning an Amazon Connect journey with milestones for deployment, support, and growth

Standard Consulting Partner since 2017

Not Sure Where To Start?

Three kinds of visitor land on this page. Which one are you?

Ten pages is a lot to click through blind. Here is the fast path for each starting point.

New to Amazon Connect

Start with the case for moving off legacy phone systems, then the five-day path to going live.

Why Amazon Connect Deployment & Quickstart

Already Running Amazon Connect

Get your CRM connected, hand off day-to-day support, or add a chatbot to what's already live.

CRM Integrations Managed Service & Support Chatbot Design

Want To Try It Yourself First

Grab the pre-built contact flows and video tutorials, and see what a working system looks like before you call us.

DIY Call Center Kit

A Glimpse Of Every Page

Everything we do around Amazon Connect

Ten pages, organized the same way the menu above is: how to get started, and how to grow once you're live.

Get Started

Why Amazon Connect

Why Amazon Connect?

The case for moving off legacy phone systems.

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Deployment & Quickstart

Fixed Fee. Fully Deployed. Ready for AI.

From discovery to go live, step by step.

Explore ›

Fixed-Fee Packages

Know What You're Paying For, Before You Pay For It.

Flat rate pricing, no surprise change orders.

Explore ›

Migration from Legacy Systems

Move Off Legacy. Without the Downtime.

Warm cutover planning that protects uptime.

Explore ›

DIY Call Center Kit

You Build It. We Already Did the Hard Part.

Build it yourself, with the flows and video already done.

Explore ›

Grow & Support

Managed Service & Support

Go-Live Was Day One. This Is Everything After.

Ongoing monitoring, tuning, and coaching.

Explore ›

CRM Integrations

What Do You Mean, “Integrate”?

Salesforce, Zendesk, ServiceNow, and more.

Explore ›

Pricing

What a Real Deployment Actually Costs.

No seat licenses. No hidden line items. Just three honest lines.

Explore ›

Case Studies

Two Companies Made the Switch. Here's Exactly What Happened.

Real results from real deployments.

Explore ›

Chatbot Design

From “Press 1 for English” to an Actual Conversation.

Conversational bots for voice and chat, built on Amazon Lex.

Explore ›

Common Questions

Frequently asked questions

Where should I start if I'm new to Amazon Connect?

Start with Why Amazon Connect for the case against staying on a legacy system, then Deployment & Quickstart for exactly what a five-day, fixed-fee go-live looks like. Those two pages cover most of what a first-time visitor needs before booking a call.

Is everything here fixed-fee, or do you bill hourly too?

Both, depending on what you need. Deployment and the Fixed-Fee Packages are quoted as a flat number before work starts. Ongoing help after go-live is available either hourly, at $225 an hour, or as a fully managed service billed at AWS's usage rate plus a flat 20% fee. The full breakdown is on the Pricing page.

Can I try Amazon Connect before committing to anything?

Yes. We offer a no-cost proof of concept, a working Amazon Connect instance your agents can log into and take real calls on, usually set up within a few hours. If you would rather get hands-on yourself first, the DIY Call Center Kit is also an option.

We already have Amazon Connect live. What can you still help with?

Plenty. CRM Integrations connects your existing platform, Managed Service & Support takes ongoing monitoring and tuning off your plate, Chatbot Design adds a conversational layer for voice and chat, and the Fixed-Fee Packages page covers everything else, from digital channels to agentic AI.

How long does a typical engagement take?

A fixed-fee Quickstart deployment is live in five business days after scope approval. Migrations and larger builds with CRM integrations or custom applications take longer and are scoped up front, so you know the timeline before anything starts.

Do you only work with new deployments, or also migrations from other platforms?

Both. If you are starting fresh, Deployment & Quickstart gets you live. If you are moving off an existing PBX, ShoreTel, Cisco, or another hosted platform, Migration from Legacy Systems covers our warm-port method, which keeps your legacy system live as a fallback until the new one is proven.

Ready to talk about your Amazon Connect project?

Book a strategy call and we will figure out which of these paths actually fits, a first deployment, a migration, an integration, or just a faster way to get hands-on.

Book a Strategy Call

844-4DrVoIP (844-437-8647)grace@drvoip.com

FREE GUIDES & CHECKLISTS

Your Whole Amazon Connect Journey, Mapped Out.

Three kinds of visitor land on this page. Which one are you?

New to Amazon Connect

Already Running Amazon Connect

Want To Try It Yourself First

Everything we do around Amazon Connect

Get Started

Why Amazon Connect?

Fixed Fee. Fully Deployed. Ready for AI.

Know What You're Paying For, Before You Pay For It.

Move Off Legacy. Without the Downtime.

You Build It. We Already Did the Hard Part.

Grow & Support

Go-Live Was Day One. This Is Everything After.

What Do You Mean, “Integrate”?

What a Real Deployment Actually Costs.

Two Companies Made the Switch. Here's Exactly What Happened.

From “Press 1 for English” to an Actual Conversation.

Frequently asked questions

Ready to talk about your Amazon Connect project?

Take a useful next step.

Amazon Connect Planning Guide - 2026 Edition

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