Deployment & Quickstart

Fixed Fee. Fully Deployed. Ready for AI.

From discovery to go live, step by step.

Designed for organizations that have already chosen AWS and want their contact center live without turning the deployment into a long consulting project. We configure the essential voice environment in your AWS account, validate the customer journey, prepare your agents and supervisor, and hand over a documented system your team can operate.

Book a Strategy CallGet the Go-Live Checklist
5 days
Business days to go live
1 to 3
Customer service queues
5 + 1
Agents and a supervisor, templated
Engineer and AWS consultant reviewing contact flows and a go-live checklist

Standard Consulting Partner since 2017

What You Get

What's included

  • Amazon Connect deployment, configured in your AWS account, targeted for completion within five business days after scope approval and receipt of all required inputs.
  • Voice and English language launch, the fastest path to production. Additional languages and channels are available as options.
  • One to three customer service queues: queue design, hours of operation, hold treatment, and callback from queue configuration.
  • Five agents and one supervisor configured from templates, so scaling up afterward is straightforward.
  • Routing profiles for direct to agent, menu driven, or skills based routing within the agreed Quickstart scope.
  • Core contact flows: greeting, business hours logic, queue treatment, voicemail, and callback.
  • Testing and handoff: functional validation, an as-built system diagram, and a narrated walkthrough for your team.

What's not included

These are available afterward as scoped, separately quoted add-ons, once your foundation is live and you actually know what you need.

  • CRM, ticketing, workforce, or line-of-business integrations
  • Custom applications, data migrations, or complex Lambda workflows
  • Chat, SMS, messaging, video, outbound campaigns, or additional languages
  • Conversational AI, generative AI, custom knowledge solutions, or agentic automation
  • Advanced analytics, automated quality management, or custom reporting
See these as priced, fixed-fee modules ›

Come Prepared

What we need from you to hit five days

The fastest deployments are the ones where these are already decided before day one.

  1. 1Your phone number preference: a new toll-free or local number, or porting an existing one
  2. 2Business hours of operation, globally or by queue
  3. 3The one to three queues you need, and what each one is for
  4. 4What a caller should hear at each step: greeting, menu options, and hold messaging
  5. 5The names of the five agents and one supervisor who will use the system first

Ready to lock in your five-day start date?

Bring these five answers to a short call and we can confirm scope and put a date on the calendar before we hang up.

Book a Strategy CallContact Us

How It Works

A practical path from launch to AI

Most teams do not need every feature on day one. We get the foundation live first, then expand based on what your real call data tells us.

  1. 1
    01

    Launch the foundation

    Put the core Amazon Connect voice environment into production with the fixed fee Quickstart.

  2. 2
    02

    Identify the best next use case

    Review call drivers, agent effort, customer friction, knowledge quality, and target metrics.

  3. 3
    03

    Run a focused pilot

    Prove one outcome, such as fewer repetitive calls, faster answers, less after-call work, or fewer transfers.

  4. 4
    04

    Measure and expand

    Use real results to prioritize additional channels, AI capabilities, integrations, and agentic workflows.


Free Download

Get the 5-Day Go-Live Checklist

The exact steps, in order, that keep every Quickstart deployment on schedule. See precisely what happens each day before you commit to anything.

Download the Checklist

What Makes It Different

Fixed fee, engineer-delivered, no upsell speech

Unlike integrators who charge by the hour, DrVoIP’s Amazon Connect Quickstart is a fixed-fee, engineer-delivered service. We do not upsell. We do not wait for scope change approvals. We just build what works. If you are tired of hearing "we need another meeting," you are our kind of client.

“We wasted a month trying to DIY Connect. DrVoIP had us live in 4 days, with full IVR.”

CX ManagerSaaS Helpdesk

Common Questions

Frequently asked questions

Five business days after scope approval and receipt of everything we need from you: phone number preference, business hours, queue design, prompt content, and your agent list. Delays almost always come from waiting on those inputs, not from the build itself.

A fully configured Amazon Connect voice environment: one to three customer service queues, five agents and a supervisor set up from templates, routing profiles, core contact flows, and a final handoff with an as-built diagram and a narrated walkthrough.

CRM and ticketing integrations, custom applications, chat, SMS, video, additional languages, and AI features are all outside the base Quickstart scope. They are available afterward as separately scoped add-ons, once your foundation is live and you know what you actually need.

Yes, that is the intended path. Most teams launch the voice foundation first, then use real call data to decide where AI or CRM integration actually pays off, instead of guessing up front.

The Quickstart scope is fixed fee. Anything outside that scope, custom applications, extra channels, or integrations, is quoted separately before any work starts, so there are no surprise change orders.


Further Reading

More on deployment and Amazon Connect

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Amazon Connect Call Center Planning

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Basic Amazon Connect Configuration  Overview Creating an Amazon Connect cloud based call center is relatively easy for a non-technical business process manager to implement.  You do not have to be a software engineer to get a basic inbound…
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Deploy an Amazon Connect Contact Center for $195?

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Pay Only for what you use We have been working with Amazon Connect since the product was introduced back in 2017.   "Pay only for what you use" is a very attractive economic principle!  We note that a lot of folks login into AWS and spin…
DrVoIP 2019 Amazon Connect Service Delivery Partner certificate

DrVoIP named Amazon Connect Service Delivery Partner

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For Immediate Release! DrVoIP Achieves the Amazon Connect Service Delivery Designation May 15, 2019 DrVoIP announced today that it has achieved the AWS Service Delivery designation for Amazon Connect, recognizing that DrVoIP improves…
Telephone tree illustration

Building an "Appointment Reminder and Phone Tree" using Amazon Connect!

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The Phone Tree Concept Phone Tree's are have a wide range of use cases from emergency notification alerts, to social function meeting announcements and even appointment reminders!   The generic functionality of this "Phone Tree" application,…
Amazon Connect direct dial smartphone illustration

Build an ai Receptionist for your call center

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An ai Receptionist? Back when vacuum tubes were still part of the computer science curriculum in most colleges, I read a book by Norber Wiener entitled "the human use of human beings".   As the title suggested, lets free humans to do the…

What a deployment actually requires: numbers, hours, queues, prompts, contact flows, and routing profiles.

A worked example breaking down real per-minute costs for a 70-agent deployment.

A look at what it actually takes to try deploying Amazon Connect on your own, and where the real cost hides.

The AWS designation, and two client stories about moving off legacy phone systems onto Amazon Connect.

A real example of the kind of contact flow that gets built directly into a Quickstart deployment.

What comes after the foundation: adding an AI powered receptionist to an Amazon Connect contact flow.

Amazon Connect Call Center Planning Guide

Understanding Amazon Connect Call Center Pricing

Deploy an Amazon Connect Contact Center for $195?

DrVoIP Named Amazon Connect Service Delivery Partner

Building an Appointment Reminder and Phone Tree Using Amazon Connect

Build an AI Receptionist for Your Call Center

Planning

Pricing

DIY vs Done For You

Company News

Use Case

AI Solutions


Ready to see your five-day plan?

Book a strategy call and we will map your queues, agents, and go-live date before you commit to anything.

Book a Strategy Call
844-4DrVoIP (844-437-8647)grace@drvoip.com

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Building cloud communications and contact center solutions since 2008.

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