February 2019

Amazon Connect Forced Release Behavior Option

Agent Experience, Amazon Connect, Business Managers, Technical Managers

Forced Release or Wrap Behavior for agents that miss a phone call?

Amazon Connect voice prompts with POLLY text to speech.

Amazon Connect, Business Managers, Technical Managers, Voice & Routing

Using Polly to speed your deployment time line and increase your call center customization efforts!

Lex a conversational voice interface for Amazon Connect call trees.

AI Solutions, Business Managers, Conversational AI, Technical Managers

Historically touch tone "call trees" have over populated the IVR landscape prompting callers to "Press 1 for this and Press 2 for that". This has been the standard since the first half of the last century! You would think that in the 21st century…

Amazon Connect Custom Integration tools!

Amazon Connect, Messaging & Integrations, Technical Managers

Learn how to integrate AWS Connect with the use of popular AWS services like Lambda and DynamoDB!

Amazon Connect Forced Release Behavior Option

Amazon Connect voice prompts with POLLY text to speech.

Lex a conversational voice interface for Amazon Connect call trees.

Amazon Connect Custom Integration tools!

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