ShoreTel PCM 9.1 Microsoft Installation Error
Legacy Services, ShoreTel & Mitel, Technical ManagersWhen installing the ShoreTel PCM 9.1 call manager software on a PC that has been upgraded to Windows XP service pack 3, occasionally there is a Microsoft Installer error that prevents the ShoreTel software from being installed. The error is…
More on ShoreTel V switches!
Legacy Services, ShoreTel & Mitel, Technical ManagersWhen installing a Shoregear switch, one of the parameters that you enable is to indicate which server is to manage this switch! Normally this is no big deal, but with the V switch, you need to pay attention to this parameter as it will…
ECC Medical Applications
Business Managers, Legacy Services, ShoreTel & Mitel, Technical ManagersWith all the talk about "health care" you would expect growing demand for more application integration for this particular industry vertical! The ShoreTel Enterprise Contact Center can process "dial lists" that enable the system to make…
The ShoreTel Prefix Option
Business Managers, Legacy Services, ShoreTel & Mitel, Technical ManagersIn this economy, there are a growing number of mergers and acquisitions, or “marriage by shotgun”. When companies combine they have the challenge of integrating their data and telecommunications systems. For example, we have witnessed an…
ShoreTel Contact Center Overflow Concepts and Direct Calls to Agent!
Business Managers, Legacy Services, ShoreTel & Mitel, Technical ManagersI would like to kill call center challenges with one blog! In many call center environments, it is possible that an agent has a Direct in Dial (e.g. DID) number that a client might call and bypass the entire call center process! For a…
More on ShoreTel LLDP - follow up to previous blog post!
Legacy Services, ShoreTel & Mitel, Technical ManagersThis is a follow up post to an earlier post on LLDP-MED. VoIP phones on the market today follow the same basic boot and operations process:
1 – Wait for an LLDP packet from the Ethernet switch
2- Send a DHCP discovery packet to find the DHCP…
How to cause a ShoreTel phone to dial from within Outlook
Legacy Services, ShoreTel & Mitel, Technical ManagersWe see a lot of request that can be summarized as "can we dial from within<(insert your favorite application here>? Outlook, for example, has an ability to let you select the ShoreTel TAPI line so that you can dial from a Contact.…