ShoreTel ECC – the powerful “change call profile” scripting tool!
Legacy Services, ShoreTel & Mitel, Technical ManagersCall Profiles can be of two varieties in the ShoreTel Enterprise Contact Center. They are either System Mandatory or User definable. ( Actually, to be absolutely correct, we need to acknowledge that "Skill Sets" are another type of call profile,…
Install your ShoreTel Call Manager on your Apple iPad
Legacy Services, ShoreTel & Mitel, Technical ManagersOn more than one occasion I have actually had to telnet into a clients router or switch using nothing more than a mobile phone! Now, that is either an example of superior customer service or an indication of creeping insanity. When you…