Mobile Call Manager for the iPhone?
Legacy Services, ShoreTel & Mitel, Technical ManagersOne of the benefits of a successful blog, is the talented people you meet and the ideas that you exchange with other industry professionals. Through an earlier blog on the subject of connecting an Apple Iphone to a ShoreTel System as a SiP extension,…
ShoreTel Enterprise Contact Center Call Routing based on Schedules!
Legacy Services, ShoreTel & Mitel, Technical ManagersIf you have been following our tech tips, you know that route points in the ShoreTel IPBX have a matching IRN in the Contact Center. If you want to route a call to a different destination based on the date and time that a call hits the Contact…
VoIP QOS Network Monitoring and Pathview Cloud!
Cloud Services, Networking & Connectivity, Technical ManagersTrouble Shooting VoIP issues in a multi-site deployment is a challenge to even the most talented network engineer. It is often difficult to determine what is a voice equipment issue and what is an issue aggravated by a network conditions. As…